1 Introduction
tk997 is a trusted online gaming platform serving users in Bangladesh. The protection of your personal information is extremely important to us. In this privacy policy, we describe in detail what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties.
This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh and follows internationally recognised principles of data protection. tk997 always operates with transparency and respects your right to privacy.
2 Types of Information Collected
When you create an account and use services on tk997, we may collect various types of information. The categories of that information are listed below:
2.1 Identity Information
- Full name and date of birth (for age verification)
- National ID card or passport number (for identity confirmation)
- Current address and contact details
- Email address and mobile number
2.2 Financial Information
- Payment method details (bKash, Nagad, Rocket account numbers or bank account information)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical Information
- IP address and device identifier
- Browser type and operating system
- Data collected through cookies and similar technologies
- Login time, session duration, and navigation patterns
2.4 Gaming Activity Information
- Play history, bet amounts, and results
- Preferred game categories and time-of-day trends
- Bonus claim and wagering progress records
3 Purpose of Data Collection
We use your information only for the legitimate purposes listed below:
- Account management: To create, verify, and keep your account secure.
- Service delivery: To process deposits, withdrawals, and gaming services smoothly.
- Legal compliance: To comply with applicable laws, KYC, and Anti-Money Laundering (AML) regulations.
- Fraud prevention: To detect and prevent unauthorised access and fraudulent activity.
- Customer support: To resolve your issues and complaints promptly.
- Service improvement: To analyse data in order to improve the user experience and platform quality.
- Responsible gaming: To identify patterns of excessive play and provide appropriate support.
4 Data Storage & Security
tk997 uses industry-standard technology and practices to ensure the protection of your personal information. Our security measures are as follows:
4.1 Technical Security
All of our data transmissions are protected by SSL (Secure Sockets Layer) encryption. This means that all information exchanged between your browser and our servers is encrypted and cannot be read by any third party.
4.2 Access Control
Only authorised personnel can access your personal information, and they are given only as much access as is required to carry out their specific responsibilities.
4.3 Data Retention Period
We retain your information for as long as it is needed to provide services and meet legal obligations. Even after an account is closed, certain information may be kept for a defined period as required by law.
5 Sharing Information with Third Parties
tk997 never sells or rents your personal information. However, in the limited circumstances below, we may share certain information with partners or authorities:
5.1 Payment Processors
Financial information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer services. These service providers are governed by their own privacy policies.
5.2 Technology Partners
Only the minimum information necessary for game operation is shared with game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
5.3 Legal Authorities
Where there is a court order, a valid request from an investigative body, or a requirement under applicable law, necessary information may be shared with the relevant authorities.
5.4 Business Restructuring
In the event of a business merger, acquisition, or asset sale, information may be transferred, but the new owner will be obligated to maintain the same level of privacy protection.
6 Cookie Policy
The tk997 website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our service.
6.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, perform security verification, and save language preferences.
6.2 Functionality Cookies
These cookies are used to remember your preferences and personalise your experience.
6.3 Analytics Cookies
These cookies help analyse user behaviour and statistics in order to improve the service. This data is generally aggregated and not personally identifiable.
You can control or reject cookies by changing your browser settings, though some services may not function correctly as a result.
7 Your Rights
As a tk997 user, you have the following rights regarding your personal information:
7.1 Right to Access
You can request a copy of the information we hold about you at any time.
7.2 Right to Correction
If your information contains any errors or is incomplete, you can request that it be corrected.
7.3 Right to Deletion
In certain circumstances you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
You can object to certain types of data processing, particularly in relation to marketing communications.
To exercise these rights, please contact our support team.
8 Protection of Minors
tk997's services are strictly for persons aged 21 or older only. We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
Parents are requested to monitor their children's internet use and to limit access to online gaming sites through age-control software.
9 International Data Transfers
tk997 primarily provides services focused on Bangladesh. However, our servers and technology partners may be located in various countries. For any international data transfer, we ensure appropriate protective measures are in place and comply with the applicable legal framework.
10 Policy Changes
This privacy policy may be updated from time to time due to business needs, technological changes, or legal obligations. In the event of changes, we will update the last-modified date on this page.
For significant changes, we may send a notification to your registered email. We recommend reviewing this policy regularly. Continued use of the service after any changes will be considered acceptance of the updated policy.
11 Contact
For any questions, concerns, or requests related to this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support on the website (available in both Bengali and English)
Our dedicated support team will handle all privacy-related requests appropriately.